How can we help you?

Every email gets an answer within 24 working hours (Monday–Friday, mainland Spain time). Urgent matters — a blocked account, payment problems, an active dispute with a professional — are handled the same day. If you write to us at the weekend or on a public holiday, we reply first thing on Monday.

We work by email and through the chat inside the platform. That lets us keep a record of every conversation, route it to the right team and give better-considered answers than a rushed phone call. For urgent matters, put "URGENT" in the subject line and we'll reply in under 4h during working hours.

From the project chat inside the platform you can open a support ticket in one click. Our team reviews it, contacts both sides and mediates if there's a disagreement. If the problem persists or the chat isn't available, write to us at info@yotu.pro with the subject "Problem with a professional" and include the project ID.

The verification process takes 24-48 working hours. If 48h have already passed and you're still in "pending" status, write to us at info@yotu.pro with the subject "Verification pending" and include the email address you signed up with. Most often a document is missing (a valid public liability insurance policy or a sample of previous work) — we'll tell you what to upload.

Yes, under the GDPR. Write to us at info@yotu.pro with the subject "GDPR — right to erasure" from the same address you registered with. We process the request within 30 days. We keep only the data required by Spanish tax law (invoices issued and received, for 6 years — this cannot be deleted before that deadline even if you close your account).

We're happy to share aggregated data (with no individual users identified) on renovation trends, average prices by category, the geographic distribution of projects and similar metrics. Write to us with the subject "Press — data request", telling us the outlet, the angle of the piece and your deadline. If it's a good fit, we'll set up a 20-minute call.