How can we
help you?

Response time depends on the type of enquiry and on support workload. Include your account email and the project or payment ID, where relevant, so we can review the case.

We work by email and through the chat inside the platform, to keep the context of every case and route it to the right team. Say clearly if it affects access or a payment; we do not promise a guaranteed response time.

From the project chat inside the platform you can open a support ticket in one click. Our team reviews it, contacts both sides and mediates if there's a disagreement. If the problem persists or the chat isn't available, write to us at info@yotu.pro with the subject "Problem with a professional" and include the project ID.

If your account is still in "pending" status, write to us at info@yotu.pro with the subject "Verification pending" and include the email you signed up with. We will check which step or document is missing; the timeframe is not guaranteed.

Yes, under the GDPR. Write to us at info@yotu.pro with the subject "GDPR — right to erasure" from the same address you registered with. We process the request within 30 days. We keep only the data required by Spanish tax law (invoices issued and received, for 6 years — this cannot be deleted before that deadline even if you close your account).

We're happy to share aggregated data (with no individual users identified) on renovation trends, average prices by category, the geographic distribution of projects and similar metrics. Write to us with the subject "Press — data request", telling us the outlet, the angle of the piece and your deadline. If it's a good fit, we'll set up a 20-minute call.